Locket Intelligence · Illustrative demonstration
One detail changes everything.
Same purchase history. Running equipment. Four months since the last order.
Curated fictional scenarios · Model in development
01 / What the customer says
“I’m still planning to run the marathon, but shin splints have stopped my training.”
02 / The proposed decision
Pause the promotion. Keep the relationship.
The goal remains. The immediate need has changed. Pause race promotions and ask whether a later check-in would be welcome.
Why this response?
- Customer evidence
- The customer still plans to run the marathon and reports an interruption to training.
- Still unknown
- When they will return, and whether they want a follow-up.
- Before acting
- Confirm reminders are paused. Check contact permission and brand approval. Do not assume a recovery date.
03 / The possible experience
On your terms
Thanks for the update. We’ve paused your marathon product reminders. Would you prefer to get in touch when you’re ready, or would you like us to check in later?
The Field & Form team
Awaiting brand review · Nothing is sent
Authored fictional scenarios illustrating the planned Locket model and a possible application experience. Nothing is sent, and no live model or customer data is used.
From intelligence to experience
A model in development.
An application available today.
Sophei is our first application. Today it uses existing foundation models with Locket’s decision architecture. Locket Intelligence and its shared API are in development.